Refund and Cancellation Policy

Last updated: 10 October 2026

Cancellation

You may cancel your Pro plan at any time. Cancellation stops future renewals, and Pro remains active until the end of the period you have paid for.

Refunds

Request a full refund within 7 days of your first Pro payment, for either the monthly or yearly plan. Duplicate or incorrect charges, and payments where Pro was not activated, are refunded in full.

Non-refundable

Renewal payments, requests made after 7 days from the first payment, and unused portions of a plan are not refundable.

How to request

Email zivoinvoice.support@gmail.com with your account email and payment ID.

Processing

Approved refunds are credited to the original payment method, typically within 5 to 7 business days.